FAQs

1.Materials & Care

Q: What materials are your jewelry pieces made from?
A: Our jewelry is crafted from premium materials including 925 Sterling Silver, 14K and 18K Yellow Gold, White Gold, and carefully selected gemstones. Specific materials are detailed on each product page.

Q: Is your jewelry likely to cause allergic reactions?
A: Our jewelry uses high-quality materials, and most customers experience no allergic reactions. If you have sensitivities to specific metals, please check the product description or contact us for personalized advice.

Q: How should I care for my jewelry?
A:To maintain your jewelry's beauty, we recommend:
*   Avoiding contact with chemicals, perfumes, and shampoos.
*   Storing in a dry place when not worn.
*   Gently polishing with a professional jewelry cleaning cloth.
*   Scheduling periodic professional cleanings.

2.Ordering & Payment

Q: What payment methods do you accept?
A: We accept major payment methods including Credit Cards, Shop Pay, and Apple Pay.

Q: Do you offer custom jewelry services?
A:Yes, we provide bespoke jewelry services. Please contact us via email or our contact form detailing your requirements to begin the process.

Q: How do I determine my ring size?
A:You can find detailed measurement instructions on the "Size Guide" page of our website, or visit a local jeweler for sizing and share the measurement with us.

Shipping & Returns

Q: What are your shipping times?
A:Domestic orders typically arrive within 3-5 business days. International orders may take 7-14 business days. Please allow additional time for custom-made jewelry pieces.

Q: What is your return policy?
A: We offer a 30-day, no-questions-asked return policy. Items must be returned in their original condition, including all packaging and tags. Please note that custom-made jewelry is final sale and exempt from this polic