FAQs
1.Materials & Care
Q: What materials are your jewelry pieces made from?
A: Our jewelry is crafted from premium materials including S925 Sterling Silver and S999 Sterling Silver. Specific materials are detailed on each product page.
Q: Is your jewelry likely to cause allergic reactions?
A: Our jewelry uses high-quality materials, and most customers experience no allergic reactions. If you have sensitivities to specific metals, please check the product description or contact us for personalized advice.
Q: How should I care for my jewelry?
A:To maintain your jewelry's beauty, we recommend:
* Â Avoiding contact with chemicals, perfumes, and shampoos.
* Â Storing in a dry place when not worn.
* Â Gently polishing with a professional jewelry cleaning cloth.
* Â Scheduling periodic professional cleanings.
2.Ordering & Payment
Q: What payment methods do you accept?
A: We accept major payment methods including Credit Cards, Shop Pay, and Apple Pay.
Q: Do you offer custom jewelry services?
A:Jewelry customization is not available at the moment.
Q: How do I determine my ring size?
A:You can find detailed measurement instructions on the "Size Guide" page of our website, or visit a local jeweler for sizing and share the measurement with us.
Shipping & Returns
Q: What are your shipping times?
A:Domestic orders typically arrive within 3-5 business days.Â
Q: What is your return policy?
A: We offer a 14-day, no-questions-asked return policy. Items must be returned in their original condition, including all packaging and tags. Please note that custom-made jewelry is final sale and exempt from this policy.